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Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from smhealth.co.uk (the “Site”). 

Our site smhealth.co.uk is owned and operated by SM HEALTH whose address is 4-6 Victoria Street Burnham On Sea, Somerset, TA8 1AL.  

Personal information we collect 
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, device model, location and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit, debit card numbers, email address, and phone number. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information? 
We use the Order Information that we collect generally to fulfill any orders placed through the Site. We use this Order Information to: 

  • Communicate with you; 
  • Screen our orders for potential risk or fraud 
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • With your permission, we may send you emails about our store, new products and other updates. 
  • Processing your payment information, arranging for shipping, and providing you with invoices and / or order confirmations 
  • For marketing to you via email, phone, mobile messaging, direct mail, or social media if applicable.
  • Communicate with you if any products or services you have requested are unavailable
  • For potential risk and fraud
  • Record Keeping Purposes
  • How you have reached our digital platform, the internet protocol (IP) address you have used, and the address of your device
  • Your operating system, browser type, versions and plug-ins
  • Your journey through our digital platform, including which links you click on and any searches you made and how long you stayed on a page, and other page interaction information for marketing and strategic purposes. 
  • Provide the service to you 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. 

Sharing you personal Information 
We share your Personal Information with third parties to help us use your Personal Information, as described above.

Our store is hosted by Shopify to power our online store. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

We also use Google Analytics to help us understand how our customers use the Site you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. 

If you choose to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. For further information, you may want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.  

Finally, we may also share your Personal Information to comply with applicable laws and General Data Protection Regulation. 

Behavioural advertising 
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

Do not track 
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

Data retention 

SM HEALTH will only retain your Order Information for solely processing your order. We will retain your personal data for as long as your account is active or as needed to provide you with Services. If you close your account, we will retain your personal data for a period where it is necessary to continue operating our business effectively, to maintain a record of your transactions for financial reporting purposes or fraud prevention purposes until these purposes no longer exist, Personal data processed for any purpose shall not be kept for longer than is necessary for that purpose. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. We will endeavour to protect all personal information collected through our website and in accordance with strict data protection standards.

Data Rights

If you would like to update your profile, you can do so by changing your personal details on our website. You should promptly update your personal information immediately if it changes.

You have the right to ask for a copy of any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. You have the right to have your personal information erased under certain situations. If you gave us your consent for the collection and usage of your personal information, you have the right to object at any time. If you would like to access, correct, amend or delete any personal information we have about you, or to register a complaint.  

Please email us at smhealthglobal@gmail.com or write to us below should you wish to do so. We will provide a copy of your information free of charge. However, if the request is deemed excessive then we will charge a ‘reasonable fee’ covering our administration costs. 

Changes 

We reserve the right, at any time, to modify, alter, or update this Privacy Policy on our website. In order to reflect changes to our practices or for other operational, legal or regulatory reasons. Any changes will be immediately posted on our website. You will be deemed to have accepted the Terms of the Privacy Policy on your first use of our services. We recommend that you check this page regularly to keep up-to-date. If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. If you do not agree to these changes, please do not continue to use the website. 

Customers can seek advice from the Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk) for further information. 

Contact us 
For more information about our privacy practices. Please contact us by email at smhealthglobal@gmail.com   

SM HEALTH 

4-6 Victoria Street

Burnham On Sea

Somerset, TA8 1AL